Refund policy

General position

Because the service is digital and available immediately, subscription payments are generally non-refundable once a subscription period has started or access has been granted.

When you may be eligible

We will consider a refund in these cases:

• Duplicate payment. You transferred for the same plan twice. We refund the duplicate once we have verified it.
• Technical failure. A confirmed fault on our side kept you out of the service for more than 72 consecutive hours after your payment was confirmed.
• Rejected receipt. Your receipt was submitted, our team rejected it as invalid, and you never received Pro access. Refunded in full.
• Payment not traced. You transferred the money but we cannot find the transaction after reviewing your receipt and confirming the account details match.

When we will not refund

• A change of mind after the subscription period has started
• Not using the service during a period you paid for
• Accounts suspended for breaking the terms of service
• Anything bought with the in-app virtual balance — store purchases are final

How to request a refund

1. Email support@aerolearn.name.ng with the subject line “Refund request — [your email]”
2. Include your registered email address, the plan you paid for and the date of transfer
3. Attach the original bank transfer receipt
4. Say clearly why you are asking for a refund

We reply within 3 business days. Approved refunds are paid back to the account you transferred from within 7 to 10 business days.

Contact

Refund questions: support@aerolearn.name.ng.